Unified Communications

High performance, tight timelines hogging deliveries compel business processes to be agile and require real time seamless access to all data sources and employees across locations. Channel of information distribution is no more a slave to phone calls but advanced multi-screen video conferences, instant messaging via emails or chats, IP telephony, multi-screen data sharing, speech recognition apart from the mundane emails, SMSs & Fax. The credit for the paradigm shift from taking business decisions in silos to making well informed decision based on data points rather than intuitions can be majorly attributed to unified communications. Unified communications help increase business agility, reduces delivery timelines & cost, simplify the complexity of communication & increases the level of collaboration tangible impacting the process productivity. Consolidating communication entails unification of communication channels like:

  • Non real time communication channels like Email
  • Instant Messaging (secure chat)
  • Web Conferencing (online meetings)
  • Audio Conferencing (internal and external)
  • Video Conferencing
  • Telephone Calling (internal, local or international)
  • Unified Messaging
  • Document Collaboration & Shared Workspaces

Providing business enablers like:

  • Aggregation & unification of data points
  • Exhaustive reporting
  • Data driven strategy
  • Improved decision making process
  • Better Customer support

With a holistic view towards unified communications ITC works towards effective communications strategies that ensure our customer's stay connected with their customers and give uninterrupted support; anywhere & anytime. ITC leverages market leading unified communications solutions from Microsoft Lync and Cisco Jabber combined with WebEx. ITC offers a wide genre of Unified Communications Solutions that are dynamic coupled with bleeding edge technology and adaptive to meet the changing and growing demands of our customer. Rated as a premium reseller for Cisco and Avaya (including Nortel), Our highly certified engineers deliver ITC's value-added solutions by helping our customers design, configure, deploy, and manage their network and equipment when needed. Our Unified communications offerings include:

  • VoIP/IP Telephony
  • Data Infrastructure
  • Contact Center
  • Video Conferencing
  • Unified Messaging
  • Hosted Messaging
  • Digital Media

To know more about how we have helped our customers realize higher ROI than their competitors feel free to reach us on ucs@itc-corp.com

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